We are proud of our products and service and will do what we can to ensure your satisfaction. If you are experiencing a problem with an Edutige purchase, please read the information below to see if your issue is covered under the Edutige’s warranty.

EDUTIGE ONE YEAR WARRANTY:

Edutige products and accessories are guaranteed against manufacturing defects one (1) year from the original date of purchase. Our warranty applies only to the original purchaser from the resellers/dealers authorized by Edutige and Edutige America. Products purchased from non-authorized resellers/dealers have already been sold once (to the non-authorized dealer) and therefore are second-hand goods by the time they come into your possession and are not covered by the Edutige warranty.

Edutige’s sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Edutige’s sole discretion. Except for such repair or replacement, the sale, processing or other handling of this product does not have any warranty, condition or other liability.

Damage resulting from use, accident, water damage or normal wear and tear is not covered by this or any warranty. Edutige assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Edutige be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Absolutely! We recommend the EIM-003 since it works well up close to the person speaking and has a lower noise floor. In addition, here are some tips for getting good quality sound for podcasting when using an Edutige microphone…

1. If using a laptop, unplug it before recording.
2. When using your mobile device, switch to Airplane Mode to reduce interference and to avoid unwanted calls or messages while you’re recording.
3. If using your iPhone with the EIM-003, keep the mic about 6-10 inches away from your mouth.
4. For the ESL-001, clip the microphone about mid-chest level or slightly lower.

The built-in recording app, like Apple’s Voice Memos app, is fine since it’s the easiest. However, if you want a little more control over the recording in terms of quality, then try a special recording app.

In the product demo videos here on the site, ClearRecord was used. ClearRecord works well because it has an ambient noise reduction (ANR) setting. Others such as Fire, Recorder Pro, VoiceRecord, Griffin’s iTalk, or even Apple’s GarageBand would also work.

The EIM-003 would be best, but if you’re recording very loud music or drums, then go for the EIM-004. Unfortunately, the EIM-004 is out of stock and no long in production.

Sometimes, noise can be caused by interference from your device or other nearby electronic equipment. In particular, interference from digital signals from cellular networks can cause noise.

Some tips to reduce or avoid noise are to always switch your device to Airplane Mode and unplug any unnecessary electronic equipment in the room. You can also try different recording apps. We recommend ClearRecord, as it features an ambient noise reduction (ANR) setting.

If you’re using the microphones with your laptop, try unplugging your laptop while recording because interference from the outlet can enter your recording.

When you recording outdoors, the EWS-003 Furry Windscreen help block or reduce unwanted wind noise.

No. All the microphones are designed to work by plugging them directly into your device.

However, you may use our ESL-Series extension cable to extend the reach of the microphones, useful when recording audio for your iPhone videos. If you are a musician or need to fine tune your audio, you may need the ESL-001 and ESL-002 cables. These extension cables feature a built-in volume control and earphone/headphone plug. Please note that you need a recording app that supports the external monitoring such as Apple’s Garage Band or FilmicPro.

Yes and No. Android is open source. The phone manufactures and app developers change their interface with external microphones on their own discretion. Therefore, it is nearly impossible to predict what they will make changes to each upgrade to the hardware, OS, and recording apps. As a result, the recording quality widely varies between devices, OS, and apps. Direct testing will only assure your phone’s compatibility with the mic and it is always wise to ask us if you are not sure.

Yes, they will work with the iPhone 6, iPhone 5/5s, and iPhone 4.

The EIM-001 is for getting a louder input volume compared to your Apple device’s built-in microphone. The EIM-001 is the ideal mic for recording lectures, business meetings, or any situation where the person can’t speak directly into your device.

The EIM-003 is specially designed for monitoring music. The EIM-003 is also great for recording audio for video because it captures sound in it’s natural state. You will notice that the EIM-003’s recording volume is no higher than the Apple device’s built-in mic, but the captured sound will be much clearer and cleaner.

No. iPhones and most smartphones today has a 3.5mm TRRS audio jack, so you will need an EIM-series microphone. But you can use the Edutige ETG-003 TRS to TRRS adapter to use the ETM microphones with the iPhone and other smartphones.